[A12236063]Metrics for Service Management [ペーパーバック] Brooks, Peter
A12236063]Metrics for Service Management [ペーパーバック] Brooks, Peter - 洋書,Service Operations Management: Improving Service Delivery,Bank Management & Financial Services by Peter S. Rose 9th Edition International,Aria Operations for Networks 6.12,PBXware 6 Business - Statistics | Bicom Systems Wiki